Loading...
Found 1 Skills
Use to ensure exactly one ServiceChannel exists on a Salesforce org for a routable sObject (Case | Incident | MessagingSession | VoiceCall), reusing any standard or custom channel already bound to that sObject and only deploying a canonical template when none exists. Salesforce enforces one ServiceChannel per RelatedEntity, so the skill detects via the Tooling API first. Standard channels ship for Case (Cases), MessagingSession (sfdc_livemessage), VoiceCall (sfdc_phone); Incident has none. Triggers: configure ServiceChannel for Case/Incident/Messaging/Voice routing, add Incident or Voice routing to Omni. Do not use to tune per-sObject capacity (use PresenceUserConfig.Capacity), to reset a mis-configured channel to canonical shape, or for sObjects outside Case/Incident/MessagingSession/VoiceCall.