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Found 3 Skills
Build AI voice agents that answer and place phone calls — declared in code with defineAgent, deployed to Zavu Cloud, with tools, transcripts and human handoff.
Use to configure and verify Agentforce agent-to-human escalation, including human handoff, a staffed fallback queue, and failure-threshold directives. Triggers: configure agent escalation, escalate to a human agent, agent handoff to a queue, configure a human escalation queue, set an Agentforce fallback handoff. Do not use to create an agent or configure inbound channel routing; use service-agentforce-channel-configure for inbound routing.
When the user wants to build or improve a sales bot's ability to handle unexpected inputs without breaking the conversation. Also use when the user mentions "handling errors," "unexpected input," "bot failures," "graceful degradation," "fallback responses," or "error recovery."