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Found 2 Skills
Guide product managers through creating a customer journey map by asking adaptive questions about the actor (persona), scenario/goal, journey phases, actions/emotions, and opportunities for improvemen
Apply flow theory to diagnose optimal experience conditions and design environments that balance challenge and skill for sustained engagement. Use this skill when the user needs to explain why users disengage from tasks, optimize task difficulty for peak performance, design learning progressions or gamification systems, or when they ask 'why do people lose focus', 'how to design for engagement', or 'what conditions produce peak performance'.