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Found 6 Skills
Grant a user the runtime permissions an activated ITSM agent's actions need so the actions do not fail on permission errors. After a Fulfiller or Employee agent is activated, this skill detects which platform feature permission sets are provisioned (Prompt Templates, Data Cloud, Unified Catalog), lets you pick a tier (user/agent vs admin) per feature and which user(s) to assign, then assigns them (license first when license-gated). It also creates a custom "Agent Access" permission set granting the activated agents you choose and assigns it to the user — all via the Salesforce CLI. Use to grant a user access to an activated agent, to assign prompt-template, data-cloud, or unified-catalog access, or to create an Agent Access permission set. DO NOT TRIGGER for enabling Agentforce for IT Service toggles, creating or activating an agent, the Fulfiller activation action-surfacing gap (service-itsm-agentic-setup-itsm-agentforce-permset-assign), CMDB access, or generic permission-set assignment.
Data Cloud 360° view of a single Agentforce session. Pulls 24 STDM + GenAI DMO rows via the DC Query REST API, assembles a hierarchical session tree (Interaction → Step → Generation → GatewayRequest), renders a human-readable summary with transcript + per-turn topic/action invocations + LLM generations + tool calls + audit chain. TRIGGER when user asks to trace, inspect, summarize, or describe a specific Agentforce session by session id (Agent Session UUID `019d…` or MessagingSession id `0Mw…`). Also triggers on session discovery — find/list/search sessions by time, agent, channel, outcome, or conversation text — when the user has no session id yet. DO NOT TRIGGER for design-time architecture questions (use investigating-agentforce-architecture instead) or for runtime perf/latency/SLO questions that require platform telemetry beyond Data Cloud.
Analyze production Agentforce agent behavior using session traces and Data Cloud. TRIGGER when: user queries STDM session data or Data Cloud trace records; investigates production agent failures, regressions, or performance issues; asks about session traces, conversation logs, or agent metrics; wants to reproduce a reported production issue in preview; runs findSessions or trace analysis queries. DO NOT TRIGGER when: user creates, modifies, or debugs .agent files during development (use agentforce-generate); writes or runs test specs (use agentforce-test); uses sf agent preview for local development iteration; deploys or publishes agents.
Data Cloud 360° view of a single Agentforce session. TRIGGER when user asks to trace, inspect, summarize, or describe a specific Agentforce session by session id (Agent Session UUID `019d…` or MessagingSession id `0Mw…`). Also triggers on session discovery — find/list/search sessions by time, agent, channel, outcome, or conversation text — when the user has no session id yet. DO NOT TRIGGER for design-time architecture questions (use agentforce-architecture-analyze instead) or for runtime perf/latency/SLO questions that require platform telemetry beyond Data Cloud.
Deploy the TPM Accruals Data Kit components specifically required for Trade Promotion Effectiveness (TPE) dashboards. Use when a customer or admin wants to install or deploy the TPM data kit for TPE dashboards, or as a delegated step from consumer-goods-tpe-dashboard-configure. Do not use this skill if the customer wants to deploy the TPM Accruals Data Kit for the Accruals feature.
Analyze production Agentforce agent behavior using session traces and Data Cloud. TRIGGER when: user queries STDM session data or Data Cloud trace records; investigates production agent failures, regressions, or performance issues; asks about session traces, conversation logs, or agent metrics; wants to reproduce a reported production issue in preview; runs findSessions or trace analysis queries. DO NOT TRIGGER when: user creates, modifies, or debugs .agent files during development (use developing-agentforce); writes or runs test specs (use testing-agentforce); uses sf agent preview for local development iteration; deploys or publishes agents.