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Found 6 Skills
Help users run better customer and user interviews. Use when someone is preparing for user research, planning discovery interviews, writing interview questions, analyzing interview findings, or trying to understand customer needs.
User research methods, customer insight gathering, and problem validation for product discovery.
Provides Jobs-to-be-Done and psychographic research frameworks for brand identity work. Auto-activates during brand positioning, voice development, messaging, and strategy phases. Use when discussing target audience, customer research, JTBD, jobs to be done, four forces, push pull anxiety habit, emotional jobs, social jobs, functional jobs, limbic types, VALS segments, psychographics, or customer motivations.
Use when asked to "jobs to be done", "JTBD", "why customers churn", "prep for customer interviews", "hire and fire products", or "find real competitors". Helps discover unmet needs and the context behind purchasing decisions. The Jobs to be Done framework (created by Clayton Christensen and Bob Moesta) explains why customers hire and fire products.
Produces executive-quality strategic documents in The Economist/HBR style. Use when writing strategy memos, market analysis, business cases, customer research reports, or any document for Product, Design, and Business leaders. Customer-led, evidence-based, narrative-driven.
Create product positioning and messaging frameworks with validation and iteration guidance.