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Based on the user's product knowledge base, target customer profile, real cases and current chat records, this skill diagnoses customer concerns in private chat and generates natural, credible, directly sendable Chinese replies. It is suitable for scenarios where customers say "too expensive", "I'll think about it", "afraid it won't work", "need to discuss with family", "no time now", delay payment, do not reply, or when users request analysis of chat records, objection handling, or advancing private chat deals. First use requires reading the knowledge base or completing product and target customer information; it must not fabricate cases, effects, scarcity, promises or pressure tactics.