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Found 8 Skills
Use when improving follower retention on Xiaohongshu, reducing follower churn, increasing content engagement, building loyal community, or turning casual followers into loyal fans
Analyze what customers truly need by discovering the "job" they hire your product to do. Use when the user mentions "customer discovery", "why customers churn", "what job does this solve", "competing against luck", or "product-market fit". Covers JTBD interviews, competition analysis, and jobs-oriented roadmaps. For product positioning, see obviously-awesome. For rapid validation, see design-sprint. Trigger with 'jobs', 'to', 'be'.
Use this skill when users need to reduce churn, increase customer lifetime value (LTV), build recurring revenue, design upsells/cross-sells, or create customer ascension paths. Activates for retention strategy, subscription optimization, or "customers keep leaving" problems.
Improve retention, churn, engagement, and activation by producing a Retention & Engagement Improvement Pack (diagnosis, aha moment definition, lever hypotheses, experiment backlog, measurement plan, 30/60/90 plan). Use for Growth teams.
Build and execute customer retention strategies for a solopreneur business. Use when reducing churn, improving customer lifetime value, building loyalty programs, re-engaging inactive users, or creating retention-focused product and communication strategies. Covers churn analysis, retention cohorts, lifecycle marketing, win-back campaigns, and loyalty mechanics. Trigger on "customer retention", "reduce churn", "keep customers", "improve retention", "churn rate", "customer loyalty", "win-back campaign".
Design and execute customer onboarding that drives activation and retention. Use when building onboarding flows for new users, reducing churn in the first 30 days, improving time-to-value, or creating onboarding sequences (email, in-app, or manual). Covers activation metrics, onboarding step design, friction reduction, and measuring onboarding success. Trigger on "customer onboarding", "onboarding flow", "user onboarding", "reduce early churn", "improve activation", "onboarding sequence", "time to value".
Use to catalog churn/expansion plays tied to specific signals, cohorts, and owners.
Use when asked to "jobs to be done", "JTBD", "why customers churn", "prep for customer interviews", "hire and fire products", or "find real competitors". Helps discover unmet needs and the context behind purchasing decisions. The Jobs to be Done framework (created by Clayton Christensen and Bob Moesta) explains why customers hire and fire products.