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Prepare, validate, import, reconcile, and correct Support Ops daily ticket metrics from Google Sheets or exported JSON into CawPlan's cawplan_csm key-metrics domain. Use when: Support asks to onboard its ticket dashboard data, backfill or upload Support ticket counts, validate a Support metrics export, compare CawPlan metrics with the Support sheet, or generate a safe Apps Script exporter. NOT for: generic CawPlan business metrics, device/app telemetry, editing the Support dashboard UI, producing the weekly Google Doc, or inventing new CSM metric names and tags.