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Found 81 Skills
Create and activate an IT Service Employee agent as a Next-Gen Authoring (NGA) native agent from an ITSM Employee agent template's Agent Script, via the Salesforce CLI (sf): read the template, check idempotency, create the NGA bundle then publish and activate, verify live. Defaults to the broad IT Service Employee template; when the user names a specialized Employee template (Password Manager Assistance, Certificate Management, Onboarding, Hardware Request, and ~47 others catalogued in references/specialized-templates.md — all under the `svc_emp_intelligence__` namespace), pins that one instead. Idempotent per developer name. TRIGGER when the user asks to create/set up/provision/activate the Employee agent, the IT Service Employee agent, or a specialized Employee agent (password manager, certificate, onboarding, hardware request, etc.). DO NOT TRIGGER: prerequisite checks (service-itsm-agentic-setup-agentforce-studio-validate), CMDB CRUD, Fulfiller setup (service-itsm-agentic-setup-fulfiller-agent-configure).
Salesforce debug log analysis and troubleshooting with 100-point scoring. TRIGGER when: user analyzes debug logs, hits governor limits, reads stack traces, or touches .log files from Salesforce orgs. DO NOT TRIGGER when: running Apex tests (use running-apex-tests), generating or fixing Apex code (use generating-apex), or Agentforce session tracing (use observing-agentforce).
Salesforce Data Cloud Harmonize phase. Use this skill when the user works with DMOs, mappings, relationships, identity resolution, unified profiles, data graphs, or universal IDs. TRIGGER when: user works with DMOs, mappings, relationships, identity resolution, unified profiles, data graphs, or universal IDs. DO NOT TRIGGER when: the task is only about streams/DLOs (use preparing-datacloud), segments/insights (use segmenting-datacloud), retrieval/search (use retrieving-datacloud), or STDM/session tracing (use observing-agentforce).
Salesforce architecture diagrams using Mermaid with ASCII fallback. Use this skill when generating text-based diagrams for Salesforce architecture, OAuth flows, ERDs, integration sequences, or Agentforce structure. TRIGGER when: user says "diagram", "visualize", "ERD", or asks for sequence diagrams, flowcharts, class diagrams, or architecture visualizations in Mermaid. DO NOT TRIGGER when: user wants PNG/SVG image output (use external-diagram-visual-generate), or asks about non-Salesforce systems.
Salesforce Data Cloud Act phase. Use this skill when the user manages activations, activation targets, data actions, or downstream delivery of Data Cloud audiences and data. TRIGGER when: user manages activations, activation targets, data actions, or downstream delivery of Data Cloud audiences and data. DO NOT TRIGGER when: the task is segment creation (use data360-segment), data retrieval/search work (use data360-query), or STDM/session tracing (use agentforce-observe).
Salesforce debug log analysis and troubleshooting with 100-point scoring. TRIGGER when: user analyzes debug logs, hits governor limits, reads stack traces, or touches .log files from Salesforce orgs. DO NOT TRIGGER when: running Apex tests (use platform-apex-test-run), generating or fixing Apex code (use platform-apex-generate), or Agentforce session tracing (use agentforce-observe).
Grant a user the runtime permissions an activated ITSM agent's actions need so the actions do not fail on permission errors. After a Fulfiller or Employee agent is activated, this skill detects which platform feature permission sets are provisioned (Prompt Templates, Data Cloud, Unified Catalog), lets you pick a tier (user/agent vs admin) per feature and which user(s) to assign, then assigns them (license first when license-gated). It also creates a custom "Agent Access" permission set granting the activated agents you choose and assigns it to the user — all via the Salesforce CLI. Use to grant a user access to an activated agent, to assign prompt-template, data-cloud, or unified-catalog access, or to create an Agent Access permission set. DO NOT TRIGGER for enabling Agentforce for IT Service toggles, creating or activating an agent, the Fulfiller activation action-surfacing gap (service-itsm-agentic-setup-itsm-agentforce-permset-assign), CMDB access, or generic permission-set assignment.
Configure, set up, or repair AI Call Scoring (a.k.a. Call Coaching / Coaching Competencies) on an ECI-enabled Salesforce org. Flips ECICallScoringEnabled via SOAP Metadata API, enables Einstein Generative AI Platform if off, and manages Coaching Competency records (EnablementCompetencyDef Tooling API): install the 6 OOTB set, the 7 Momentum best-practice prompts, or conversationally author/edit/activate/deactivate custom competencies (8-active + 16000/255-char caps). TRIGGER when: user wants to turn on AI Call Scoring or Call Coaching, install OOTB or best-practice competencies, create/edit custom competencies, re-enable after sandbox refresh, or verify/repair partial Call Coaching setup on a 68+ ECI org. DO NOT TRIGGER when: no ECI license (direct to Agentforce for Sales), user wants to enable ECI/Momentum themselves (out of scope — Setup), Pipeline Management (use sales-agentforce-pipeline-management-configure), or custom agent (use agentforce-generate).
Salesforce Lightning Web Components Winter '26 and 2025 features