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Found 81 Skills
Use to set up, configure, ground, or go live with a Salesforce Help Agent (an Agentforce Service Agent in Service Cloud) via a guided four-checkpoint flow. Use whenever a user says any of: set up / create / build / add a help agent, service agent, or support chat agent; add or embed a chat widget on a website or Experience Cloud / LWR site; put a help agent on a channel (web chat, voice, phone, help portal), even while rejecting web chat; ground a help agent on Salesforce Knowledge; or wants an AI to answer customer questions, manage support cases, and escalate to a human. The right skill even when the request names only one part, names a coming-soon channel this skill hard-stops on, or references help-agent-spec.md or the Agentforce Quick Setup wizard. DO NOT TRIGGER when authoring a brand-new agent with no Help Agent lineage (use agentforce-generate), configuring OAuth/ECAs (use integration-connectivity-connected-app-configure), or only deploying metadata (use platform-metadata-deploy).
End-to-end autopilot orchestrator for setting up Microsoft Teams integration in Salesforce Service Cloud ITSM — runs the whole flow (enable the Teams for Employee Service Go feature, register the Microsoft Entra app, populate Named Credentials, configure the IT Desk and IT Service checklists, turn on Swarming, and optionally embed the Agentforce agent) in one continuous pass, stopping only at the points a human must act. Use when the user asks to set up Microsoft Teams for ITSM end to end, 'set up teams for it service', 'do the whole teams itsm setup', 'configure microsoft teams for employee service', or wants a guided Teams ITSM walkthrough. Delegates each stage to a specialized child skill while driving the sequence itself. DO NOT TRIGGER when the user asks to enable Teams alone, configure just the IT Desk or IT Service checklist alone, or enable Swarming alone — delegate directly to the specific child skill in those cases.
Agent Script DSL development skill for Salesforce Agentforce. Enables writing deterministic agents in a single .agent file with FSM architecture, instruction resolution, and hybrid reasoning. Covers syntax, debugging, testing, and CLI deployment.
Configure the embedded Agentforce Employee Agent so it replies inside the Microsoft Teams ITSM custom client ('Salesforce Employee Assist' / 'Ask AI Agent'). Use this for: 'set up employee agent in Teams', 'embed Agentforce agent in Teams', 'make the IT Service Employee Agent reply in Teams', 'Teams Ask AI Agent not responding', 'agent joins then leaves without replying', 'configure MIAW deployment for Teams employee agent', 'Teams embedded messaging agent setup'. Builds the whole stack headlessly (zero Setup-UI clicks): the Web messaging channel with User Verification ON, the Enhanced Chat User Verification Key Set (JWKS_URL) it requires, the Teams_AgentForce custom-client deployment, the routing flow to the agent, and the Agent Access permission set that lets the portal user reach the agent. DO NOT TRIGGER for enabling the Teams feature Salesforce Go page toggle (service-itsm-teams-configure) or for configuring notification preferences.
Use this skill to set up and configure the Education Cloud Student Recruitment Agent (SRA) — the packaged Agentforce agent (namespace sturecruitment) that answers admissions FAQs, captures inquiries, registers campus tours, and files applications for prospective students. TRIGGER when the user wants to: create or configure an admissions, recruitment, or enrollment agent, set up the Student Recruitment Agent, deploy SRA to an Experience Cloud site, clone the SRA flows or permission sets, add the SRA subagents (Admissions and Enrollments FAQ; Admissions Application; Campus Tours, Visits, and Events Registration; Request for Information), wire Learning Program grounding, or build the escalation subagent. Guides platform enablement, permissions, grounding, agent creation, and channel deployment — API-first with UI fallback. DO NOT TRIGGER for the Transfer Credit Agent, generic Agentforce authoring (use agentforce-generate), or base Education Cloud domain enablement.
Salesforce Flex Credit estimation for Agentforce and Data Cloud workloads. TRIGGER when: user needs cost projections, scenario planning, budget sizing, or architecture tradeoff analysis for Agentforce prompts/actions, Data Cloud meters, or monthly Flex Credit usage. DO NOT TRIGGER when: user is building Agentforce metadata or .agent files themselves (use sf-ai-agentforce or sf-ai-agentscript), implementing Data Cloud assets (use sf-datacloud-*), or asking for contract-specific commercial approval that depends on non-public pricing terms.
Convert a specific existing Lightning web component (LWC) into a declarative HXL / Agentforce widget, end to end. Gates on experience-lwc-widget-assess and stops when a widget cannot serve the LWC's purpose; otherwise hands the derived field shape to platform-widget-generate and wires the widget as the Lightning Type renderer. TRIGGER when: the user wants to convert, migrate, port, rebuild, or turn a named LWC into a widget or declarative Agentforce widget, or asks for a widget built from an existing LWC component. DO NOT TRIGGER when: the user only wants to know whether an LWC can become a widget (use experience-lwc-widget-assess), or wants a widget for a data shape, entity, or Lightning Type with no existing LWC (use platform-widget-generate or platform-lightning-type-widget-coordinate).
Generate EventSettings metadata to enable or disable Platform Tracing (TraceSpanEvent publishing) in Event Monitoring. Use this skill for any EventSettings enablePlatformTracing metadata work. TRIGGER when: user mentions Platform Tracing, TraceSpanEvent, enable tracing in Event Monitoring Settings, event monitoring tracing toggle, enablePlatformTracing, .settings-meta.xml for Event settings tracing, turn on trace span events, or stop publishing trace spans. DO NOT TRIGGER when: user wants Agentforce agent tracing to Data Cloud (use platform-tracing-agentforce-configure), wants Event Log Files or ELF generation, wants Change Data Capture (use integration-eventing-cdc-configure), or wants ManagedEventSubscription (use integration-eventing-subscription-configure).
Apex test execution, coverage analysis, and test-fix loops with 120-point scoring. Use when the user needs to run Apex tests, check code coverage, fix failing tests, or work with *Test.cls / *_Test.cls files. TRIGGER when: user runs Apex tests, checks code coverage, fixes failing tests, or touches *Test.cls / *_Test.cls files. DO NOT TRIGGER when: writing Apex production code (use platform-apex-generate), Agentforce agent testing (use agentforce-test), or Jest/LWC tests (use experience-lwc-generate).
Salesforce Data Cloud Retrieve phase. TRIGGER when: user runs Data Cloud SQL, describe, async queries, vector search, search-index workflows, or metadata introspection for Data Cloud objects. DO NOT TRIGGER when: the task is standard CRM SOQL (use sf-soql), segment creation or calculated insight design (use sf-datacloud-segment), or STDM/session tracing/parquet analysis (use sf-ai-agentforce-observability).
Salesforce Data Cloud Connect phase. TRIGGER when: user manages Data Cloud connections, connectors, connector metadata, tests a connection, browses source objects or databases, or sets up a new source system. DO NOT TRIGGER when: the task is about data streams or DLOs (use sf-datacloud-prepare), DMOs or identity resolution (use sf-datacloud-harmonize), retrieval/search (use sf-datacloud-retrieve), or STDM telemetry (use sf-ai-agentforce-observability).
Salesforce Data Cloud product orchestrator for connect→prepare→harmonize→segment→act workflows. Use this skill when the user needs a multi-step Data Cloud pipeline, cross-phase troubleshooting, or data space and data kit management. TRIGGER when: user needs a multi-step Data Cloud pipeline, asks to set up or troubleshoot Data Cloud across phases, manages data spaces or data kits, or wants a cross-phase sf data360 workflow. DO NOT TRIGGER when: work is isolated to a single phase (use the matching phase-specific skill), the task is STDM/session tracing/parquet telemetry (use observing-agentforce), standard CRM SOQL (use querying-soql), or Apex implementation (use generating-apex).