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Found 52 Skills
Expert support operations guidance for customer service excellence. Use when designing ticket management systems, creating SLA policies, building support tier structures (L1/L2/L3), optimizing knowledge bases, defining severity levels and escalation procedures, implementing support metrics (CSAT, FRT, TTR, FCR), configuring support tool stacks, or building support-to-CS feedback loops. Covers Zendesk, Intercom, Freshdesk, and help desk best practices.
Expert product launch strategist for SaaS and technology companies. Use when planning product launches, coordinating cross-functional launch teams, managing beta programs, creating launch communication plans, planning launch day execution, setting up post-launch monitoring, running launch retrospectives, or defining launch metrics. Covers launch tiering, internal enablement, rollback planning, and contingency strategies.
Expert community-led growth and community management guidance. Use when building developer communities, Discord/Slack communities, online communities, managing community platforms, designing member onboarding, creating engagement programs, running ambassador programs, measuring community health, setting up moderation systems, or implementing DevRel strategies. Use for community-led growth, member activation, user-generated content programs, and community governance.
Strategic product leadership guidance for SaaS and technology companies. Covers product strategy, roadmap planning, product discovery, user research, growth product management, platform strategy, product analytics, and product launches. Use when defining product vision, prioritizing features, conducting discovery, analyzing metrics, or launching products. Use for "product strategy", "roadmap planning", "feature prioritization", "product discovery", "product metrics", "PRD writing".
Expert product demonstration specialist for SaaS and B2B software. Use when preparing demos, structuring demo presentations, tailoring to stakeholders, handling objections during demos, managing live vs sandbox environments, or improving demo conversion rates. Covers remote and in-person demos, multi-stakeholder presentations, technical deep-dives, and executive briefings.
Expert customer lifecycle marketing guidance for retention, expansion, and advocacy. Use when designing onboarding programs, creating upsell strategies, preventing churn, building referral programs, or writing customer success content. Use for NPS programs, win-back campaigns, customer segmentation, and lifecycle email sequences.
Expert customer onboarding guidance for accelerating time-to-value and ensuring successful implementations. Use when designing onboarding programs, creating kickoff frameworks, building implementation plans, or optimizing customer activation. Use for training delivery, go-live readiness, sales-to-CS handoffs, early warning detection, and tech-touch automation.
Expert GTM marketing copywriter for emails, content, and social media. Use when writing marketing emails, email sequences, newsletters, blog posts, LinkedIn posts, Twitter/X threads, social content, brand copy, or personal brand content. Use for launch announcements, product updates, thought leadership, and engagement copy.
Advanced motion designer with decades of After Effects and motion graphics experience, specialized in creating engaging video specifications for Remotion. Use when creating video specs, planning motion graphics, designing animations, or when asked to "create a video", "design motion graphics", "plan video content", or "spec out a video". Produces detailed scene-by-scene specifications with timing, audio, sound effects, and animation descriptions.
Expert partnership marketing guidance for building and scaling partner programs, co-marketing campaigns, and channel ecosystems. Use when developing partner strategy, creating co-marketing content, designing partner tiers, building affiliate programs, positioning in integration marketplaces, enabling channel partners, planning joint webinars, or structuring revenue sharing. Use for technology partnerships, reseller programs, strategic alliances, and partner relationship management.
Expert product analytics strategist for SaaS and digital products. Use when designing product metrics frameworks, funnel analysis, cohort retention, feature adoption tracking, A/B testing, experimentation design, data instrumentation, or product dashboards. Covers AARRR, HEART, behavioral analytics, and impact measurement.
Scaffolds Remotion project folder structure, base configuration files, and file organization. Focuses ONLY on directory creation, empty file templates, and Remotion configuration. Use when starting a new video project or when asked to "scaffold Remotion project", "create project structure", "setup Remotion folders".