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Found 39 Skills
This skill should be used when the user asks to "create SLA", "service level agreement", "SLA definition", "SLA workflow", "task SLA", "breach", "response time", "resolution time", or any ServiceNow SLA Management development.
This skill should be used when the user asks to "create application", "scoped application", "custom app", "application scope", "x_" prefix, "app scope", "application properties", "cross-scope", or any ServiceNow scoped application development.
This skill should be used when the user asks to "create catalog item", "service catalog", "request item", "catalog variables", "variable set", "catalog client script", "order guide", "record producer", or any ServiceNow Service Catalog development.
This skill should be used when the user asks to "GRC", "governance", "risk", "compliance", "audit", "policy", "control", "risk assessment", "SOX", "GDPR", or any ServiceNow GRC development.
This skill should be used when the user asks to "event", "sysevent", "event queue", "trigger notification", "gs.eventQueue", "event-based", "system event", or any ServiceNow Event and Notification triggering development.
This skill should be used when the user asks to "import", "export", "data migration", "XML", "Excel", "CSV", "bulk load", "data transfer", or any ServiceNow Import/Export development.
This skill should be used when the user asks to "IntegrationHub", "spoke", "flow action", "integration", "subflow", "connection alias", "credential alias", "REST step", or any ServiceNow IntegrationHub development.
Import data into the AWS data lake from S3 files, local uploads, JDBC databases (Oracle, SQL Server, PostgreSQL, MySQL, RDS, Aurora), Amazon Redshift, Snowflake, BigQuery, DynamoDB, or existing Glue catalog tables (migration). Default target is S3 Tables; standard Iceberg on a general purpose bucket is supported where S3 Tables is not adopted. Handles one-time loads, recurring pipelines, migrations. Triggers on: import data, load data, ingest, sync database, migrate table, move data to AWS, set up pipeline, ETL, pull from Snowflake, query BigQuery into S3, export DynamoDB, CTAS, convert to Iceberg. Do NOT use for setting up or troubleshooting Glue connections (use connecting-to-data-source), creating empty tables (use creating-data-lake-table), running queries (use querying-data-lake), finding tables by fuzzy name (use finding-data-lake-assets), catalog audit (use exploring-data-catalog), or SaaS platforms like Salesforce, ServiceNow, SAP, MongoDB, Kafka.
Genesys Cloud CX platform help — enterprise CCaaS with AI-powered experience orchestration, omnichannel ACD routing (voice + digital), Architect IVR/flow builder, workforce management (WFM forecasting/scheduling/adherence), quality management (evaluations/scoring), predictive routing, agent assist, virtual agents, outbound dialer, Interaction Analytics, AppFoundry marketplace (450+ apps), REST Platform API with OAuth 2.0 and 15 regional endpoints, deep Salesforce integration (CX Cloud joint product + Service Cloud Voice BYOT), 4 tiers CX1 $75/CX2 $115/CX3 $155/CX4 $240 per user/mo + telephony minutes. Use when setting up Genesys Cloud routing or Architect flows, WFM forecasting not matching actual volume, quality management evaluations not triggering coaching, dropped calls or audio quality issues, comparing Genesys pricing tiers, integrating Genesys with Salesforce or ServiceNow, Genesys reporting hard to navigate, MFA management confusing, Genesys API integration, or evaluating enterprise CCaaS platforms. Do NOT use for building a general coaching program (use /sales-coaching) or comparing CCaaS platforms (use /sales-ccaas-selection).
Guides building and deploying Atlassian Forge Teamwork Graph connector apps that ingest external data into Atlassian's Teamwork Graph, making it searchable in Rovo Search and surfaced in Rovo Chat. Use when the user wants to build a Forge connector, ingest external data into Atlassian, connect a third-party tool (e.g. Google Drive, ServiceNow, Salesforce) to Atlassian, make external content searchable in Rovo, build a graph:connector module, use the @forge/teamwork-graph SDK, or implement onConnectionChange / validateConnection functions.
Design and implement workflow automation with task routing approval chains and SLA monitoring for securities operations. Use when building a new operational workflow for account opening maintenance transfers or corporate actions, implementing task routing logic based on type priority or capacity, designing multi-level approval chains with dollar thresholds and delegation of authority, defining escalation rules for aging work items approaching SLA breach, selecting a workflow engine or BPM platform like Camunda Pega or ServiceNow, modeling an operational process as a state machine with defined transitions, adding audit trail and logging for SEC Rule 17a-3 or FINRA supervisory obligations, migrating from email-and-spreadsheet tracking to a structured workflow system, or measuring cycle time throughput queue depth and rework rate.
Create and troubleshoot AWS Glue connections to JDBC databases (Oracle, SQL Server, PostgreSQL, MySQL, RDS), Redshift, Snowflake, and BigQuery. Gathers connection hints from user, discovers existing connections and RDS/Redshift candidates, registers credentials in Secrets Manager or IAM DB auth, configures VPC, and tests. Triggers on: connect to database, set up Glue connection, register data source, connect to Snowflake/BigQuery/RDS, connection timeout, test connection, troubleshoot connection. Do NOT use for moving data (use ingesting-into-data-lake), creating tables (use creating-data-lake-table), queries (use querying-data-lake), catalog exploration (use exploring-data-catalog), or SaaS (Salesforce, ServiceNow, SAP, MongoDB, Kafka).