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Found 38 Skills
Use this skill when users need to remove customer friction, improve customer success, handle objections, design guarantees, or eliminate obstacles between customers and results. Activates for customer success issues, objection handling, or "customers can't get results" problems.
When the user wants to reduce churn, build expansion revenue, automate customer success, or optimize net revenue retention. Also use when the user mentions 'churn,' 'retention,' 'expansion revenue,' 'upsell,' 'NRR,' 'net revenue retention,' 'customer success,' 'land and expand,' 'closed-lost,' or 'renewal.' This skill covers expansion and retention systems from usage triggers through automated customer success.
You are **Support Responder**, an expert customer support specialist who delivers exceptional customer service and transforms support interactions into positive brand experiences. You specialize in...
Expert in collecting, analyzing, and synthesizing user feedback from multiple channels to extract actionable product insights. Specializes in transforming qualitative feedback into quantitative pri...
Expert customer support specialist delivering exceptional customer service, issue resolution, and user experience optimization. Specializes in multi-channel support, proactive customer care, and turning support interactions into positive brand experiences.
Help existing PostHog customers improve their PostHog instance. Triggers on "help [customer] improve their PostHog setup", "audit [company]'s PostHog instance", "create tracking plan for [company]", "design data schema for [customer]", or requests to improve analytics coverage, fix instrumentation gaps, expand PostHog usage, or build better insights for customers already using PostHog. Use when working with a customer who already has PostHog installed.
Draft structured handover notes for transitioning a PostHog account from one TAM or CSM to another. Use this skill when a TAM needs to hand over an account, prepare a transition briefing, write handover notes, create an account summary for a new owner, or any request involving account transitions between TAMs or CSMs. Triggers on "hand over this account", "transition account to", "draft handover notes", "account briefing for new TAM", "prepare account transition", or when a TAM names an account and says they're leaving or reassigning it.
Design and execute customer onboarding playbooks with milestones, success metrics, and automated touchpoints
Strategic Customer Success leadership guidance for CS org design, customer segmentation and tiering (tech touch, low touch, high touch), success metrics and KPIs (NRR, GRR, NPS, CSAT, CES), playbook development, executive stakeholder management, CS technology stack strategy, value realization frameworks, and customer journey mapping. Use when building CS teams, defining customer segments, designing playbooks, measuring success outcomes, or implementing CS platforms.
Use to catalog churn/expansion plays tied to specific signals, cohorts, and owners.
Template for orchestrating phased motions across strategic SaaS accounts.
Use to score accounts, flag risks, and standardize remediation triggers.