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Found 55 Skills
Understand user experience with FullStory's digital experience intelligence platform.
Create an end-to-end customer journey map with stages, touchpoints, emotions, pain points, and opportunities. Use when mapping the customer experience, identifying friction points, improving onboarding, or visualizing the user journey.
Evaluate UX/UI using Jakob Nielsen's 10 usability heuristics. Comprehensive audit of visibility, control, consistency, error prevention, recognition, flexibility, aesthetics, error recovery, and documentation.
Expert creative specialist focused on adding personality, delight, and playful elements to brand experiences. Creates memorable, joyful interactions that differentiate brands through unexpected moments of whimsy
Design intuitive, meaningful interactions grounded in user goals and cognitive principles. Use when designing component behaviors, user flows, feedback systems, error handling, loading states, transitions, accessibility, keyboard navigation, touch/gesture interactions, or when evaluating interaction quality. Also use for modal vs modeless decisions, direct manipulation patterns, input device considerations, emotional/dramatic aspects of UX, or when asked about making interfaces feel responsive, humane, and goal-directed.
Apply the Aesthetic-Usability Effect — visually consistent, polished interfaces are perceived as more usable.
Run /check-onboarding, then fix the highest priority onboarding issue. Creates one fix per invocation. Invoke again for next issue. Use /log-onboarding-issues to create issues without fixing.
Apply cognitive fluency principles to improve clarity, trust, and conversion. Use when designing landing pages, writing copy, creating interfaces, or optimizing any content for better user comprehension and engagement.
UX laws and cognitive psychology principles for designing better interfaces
Design holistic user experiences using systems thinking, service design, and psychological principles. Triggers on: UX design, user experience, journey map, service blueprint, user flow, wireframe, accessibility, WCAG, design critique, heuristic review, cognitive load, design thinking, holistic design, JTBD, jobs to be done, user research synthesis.
Map and analyze the customer journey across Awareness, Consideration, Decision, Usage, and Advocacy stages. Use this skill when the user needs to understand the customer experience end-to-end, identify drop-off points, optimize touchpoints, or improve conversion — even if they say 'where are we losing customers', 'what's our funnel look like', or 'map the user experience'.
Optimize ToolUniverse skills for better report quality, evidence handling, and user experience. Apply patterns like tool verification, foundation data layers, disambiguation-first, evidence grading, quantified completeness, and report-only output. Use when reviewing skills, improving existing skills, or creating new ToolUniverse research skills.