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Found 18 Skills
Master user research methodologies, customer interviews, persona development, and journey mapping. Understand customer problems deeply before building.
UX research and design toolkit for Senior UX Designer/Researcher including data-driven persona generation, journey mapping, usability testing frameworks, and research synthesis. Use for user research, persona creation, journey mapping, and design validation.
Map and analyze customer experience touchpoints. Use for improving satisfaction, loyalty, and customer journey optimization.
Maps the full customer journey from first touch to advocacy. Generates a comprehensive customer-journey.md with all stages, touchpoints, emotions, pain points, opportunities, Mermaid diagrams, and metrics. Use when mapping customer experience, designing onboarding flows, identifying churn risks, or optimizing conversion funnels.
Maps interaction structure and flow — produces breadboard notation with edge cases, failure paths, and open decisions
Plan user journeys, onboarding flows, engagement strategies, and day-to-day workflows for digital health products.