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Found 19 Skills
When the user wants to reduce churn, build expansion revenue, automate customer success, or optimize net revenue retention. Also use when the user mentions 'churn,' 'retention,' 'expansion revenue,' 'upsell,' 'NRR,' 'net revenue retention,' 'customer success,' 'land and expand,' 'closed-lost,' or 'renewal.' This skill covers expansion and retention systems from usage triggers through automated customer success.
Use when creating customer stories that prove ROI, highlight use cases, and equip sales with proof.
Expert customer health scoring and analytics guidance. Use when designing health scores, building churn prediction models, analyzing usage metrics, identifying at-risk accounts, creating executive dashboards, or performing cohort analysis. Use for leading indicator development, customer data enrichment, risk escalation frameworks, and retention analytics.
Use to catalog churn/expansion plays tied to specific signals, cohorts, and owners.
Template for orchestrating phased motions across strategic SaaS accounts.
Use to score accounts, flag risks, and standardize remediation triggers.
Identify upsell and cross-sell opportunities through usage patterns, growth signals, and account behavior analysis