Loading...
Loading...
Found 42 Skills
Map and analyze the customer journey across Awareness, Consideration, Decision, Usage, and Advocacy stages. Use this skill when the user needs to understand the customer experience end-to-end, identify drop-off points, optimize touchpoints, or improve conversion — even if they say 'where are we losing customers', 'what's our funnel look like', or 'map the user experience'.
UI copy and microcopy guidelines. Use when writing UI text, buttons, error messages, empty states, onboarding, or any user-facing copy. Triggers on i18n translation, UI text writing, or copy improvement tasks. Supports both Chinese and English.
Optimize ToolUniverse skills for better report quality, evidence handling, and user experience. Apply patterns like tool verification, foundation data layers, disambiguation-first, evidence grading, quantified completeness, and report-only output. Use when reviewing skills, improving existing skills, or creating new ToolUniverse research skills.
Brainstorm feature ideas for a new product in initial discovery from PM, Designer, and Engineer perspectives. Use when starting product discovery for a new product, exploring features for a startup idea, or doing initial ideation.
Design holistic user experiences using systems thinking, service design, and psychological principles. Triggers on: UX design, user experience, journey map, service blueprint, user flow, wireframe, accessibility, WCAG, design critique, heuristic review, cognitive load, design thinking, holistic design, JTBD, jobs to be done, user research synthesis.
Understand user experience with FullStory's digital experience intelligence platform.
Design a usability test plan with tasks, success metrics, participant criteria, and facilitation guide. Use when planning moderated or unmoderated usability testing sessions.
Improve unclear UX copy, error messages, microcopy, labels, and instructions to make interfaces easier to understand. Use when the user mentions confusing text, unclear labels, bad error messages, hard-to-follow instructions, or wanting better UX writing.
Apply Affordance Theory (Gibson, 1979; Norman, 1988) to analyze the action possibilities that an artifact provides to an actor. Use this skill when the user needs to evaluate technology design from an affordance perspective, identify why users struggle with an interface, analyze IT-enabled organizational change through affordance actualization, or when they ask 'what does this technology afford', 'why can't users figure out this feature', or 'how does technology enable new practices'.
Maps the full customer journey from first touch to advocacy. Generates a comprehensive customer-journey.md with all stages, touchpoints, emotions, pain points, opportunities, Mermaid diagrams, and metrics. Use when mapping customer experience, designing onboarding flows, identifying churn risks, or optimizing conversion funnels.
UI design and review should apply Nielsen's 10 Usability Heuristics — the foundational principles for evaluating and improving usability. Use when auditing an interface, designing interaction flows, writing error messages, or reviewing any UI for usability issues.
Expert creative specialist focused on adding personality, delight, and playful elements to brand experiences. Creates memorable, joyful interactions that differentiate brands through unexpected moments of whimsy