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Found 29 Skills
Pendo platform help — product analytics, in-app guides, session replay, NPS/CSAT surveys, feature adoption tracking, Leo AI. Use when Pendo guides aren't showing, feature tagging is tedious, analytics data looks wrong, users aren't completing onboarding, NPS scores are flat, need help with Pendo API or aggregation queries, setting up Pendo for the first time, or comparing Pendo to Appcues or WalkMe. Do NOT use for in-app messaging strategy across platforms (use /sales-in-app-messaging) or general customer feedback strategy (use /sales-customer-feedback).
Planhat platform help — Health Scores, Agentic Automation, Revenue Management, CRM Sync, Enduser Tracking, Projects, NPS, REST API, MCP Server. Use when health scores aren't reflecting churn risk, CRM sync is overwriting fields or not pulling data, metrics take hours to build and formulas keep breaking, automation rules aren't triggering, revenue or license data doesn't match Salesforce, enduser tracking isn't capturing product usage, or the Planhat API returns unexpected errors. Do NOT use for general customer success strategy (use /sales-customer-success) or NPS/CSAT survey methodology (use /sales-customer-feedback).
Complete Operation Guide for Zsxq CLI (zsxq-cli), covering all scenarios of Zsxq (Knowledge Planet) and content management. This Skill must be used when users mention Zsxq, zsxq, Xiaomiquan (former name of Zsxq), login/authentication, posting, commenting, answering, editing, deleting topics, notes, digest, tags/hashtag, members, footprints, question records, share links, NPS feedback, group_id, topic_id; need to login/check authentication status, view/search/publish/edit/manage Zsxq content; perform operation scenarios such as daily patrol, comment section operation, question management, digest and tag organization, operation daily/weekly report & review, generating Zsxq daily poster images, generating vertical animated videos, negative content monitoring, batch tagging, renewal care for expiring members, archiving topics to columns; splice share links, directly call underlying APIs (api call / api raw), check member lists/member expiration dates/column lists; or need to check/migrate/clean up legacy Zsxq Skills (such as upgrading zsxq-shared, zsxq-group to a single zsxq). It should be triggered even if only a single operation is involved (e.g., obtaining group_id, viewing post details, replying to comments).
Proactive strategy for designing, stimulating, and amplifying electronic word-of-mouth (eWOM) as a strategic marketing asset — engineering conditions that cause satisfied customers to talk rather than merely responding to what they say. Invoke when a client needs to build an eWOM programme from zero, when review volume is low, when NPS scores are high but referrals are not materialising, or when the client wants to turn satisfied customers into active advocates. Distinct from playbook-reputation-management, which focuses on damage control and response protocols.
Design and launch a product survey and produce a Survey Pack (brief, questionnaire/instrument, analysis plan, launch checklist, reporting outline). Use for customer surveys, onboarding surveys, NPS/CSAT/PMF, cancellation/churn, and feedback surveys.
Aggregate customer feedback from multiple sources — support tickets, NPS comments, Slack messages, G2 reviews, call transcripts, survey responses — into a unified VoC report with theme clustering, sentiment analysis, trend detection, and actionable recommendations for product, marketing, and CS teams. Chains review-scraper for public review data.
Qualtrics XM platform help — CX surveys (NPS/CSAT/CES), Employee Experience (EX) pulse surveys, Strategy & Research, Experience Agents AI, XM Directory, dashboards, REST API v3, MCP servers. Use when surveys aren't getting responses, dashboards won't show the right data, API calls return errors, you're setting up Qualtrics for the first time, confused by XM Directory contact management, need to export response data, comparing Qualtrics vs Medallia, or Qualtrics is too complex and you need guidance. Do NOT use for general NPS/CSAT strategy across tools (use /sales-customer-feedback) or product review collection like Trustpilot or G2 (use /sales-customer-reviews).
Whatfix platform help — Digital Adoption Platform (DAP), in-app Flows, Smart Tips, Beacons, Task Lists, Self Help widget, Product Analytics (funnels, Sankey charts, cohorts), Mirror sandbox training, NPS/custom surveys, Integration Hub. Use when Whatfix flows aren't triggering, users skip walkthroughs, Self Help widget isn't surfacing right content, product analytics look wrong, Mirror sandbox needs setup, Whatfix surveys have low completion, Integration Hub data isn't syncing, need help with Whatfix API or content tagging, setting up Whatfix for a new enterprise app, or comparing Whatfix to WalkMe or Pendo. Do NOT use for in-app messaging strategy across platforms (use /sales-in-app-messaging) or general customer feedback strategy (use /sales-customer-feedback).
Scan support tickets, Slack channels, NPS scores, and usage patterns to flag accounts showing early churn indicators. Produces a weekly risk scorecard with severity tiers, root cause hypotheses, and suggested save plays per account. Designed for seed/Series A teams where the founder or a single CSM manages all accounts manually.
Strategic Customer Success leadership guidance for CS org design, customer segmentation and tiering (tech touch, low touch, high touch), success metrics and KPIs (NRR, GRR, NPS, CSAT, CES), playbook development, executive stakeholder management, CS technology stack strategy, value realization frameworks, and customer journey mapping. Use when building CS teams, defining customer segments, designing playbooks, measuring success outcomes, or implementing CS platforms.
Support workflows, ticketing systems (Zendesk, Intercom), knowledge base design, chatbot design, and metrics (CSAT, NPS). Use when building support infrastructure, designing help centers, or optimizing customer experience.
Skeepers platform help — UGC suite covering Verified Reviews, Feedback Management (NPS/CSAT), Influencer Marketing (micro/nano creators), Brand Communities, review syndication, and Shoppable Content. Use when product pages lack reviews, influencer gifting campaigns aren't generating UGC, NPS scores are dropping and you need to dig into why, Brand Community engagement is low, Skeepers widgets aren't displaying on your store, or review syndication isn't working. Do NOT use for general review collection strategy (use /sales-customer-reviews), influencer marketing strategy (use /sales-influencer-marketing), or loyalty program design (use /sales-loyalty).