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Found 29 Skills
Manage customer messaging and support with Intercom's conversational platform.
Live chat and chatbot for sales and support — widget setup, routing, chatbot flows, agent management, visitor tracking, chat-to-lead conversion, proactive messaging. Covers strategy and implementation across Brevo Conversations, Drift (Salesloft), Intercom, HubSpot, Crisp, LiveChat, Zendesk, Tidio, Freshdesk, and ZoomInfo Chat. Use when setting up live chat, building chatbot flows, optimizing chat-to-lead conversion, routing chats to agents, or choosing a live chat tool. Do NOT use for email sequences (use /sales-cadence), email marketing (use /sales-email-marketing), or meeting scheduling (use /sales-meeting-scheduler). For platform-specific help, use /sales-brevo or /sales-salesloft.
Crisp integration. Manage Persons, Organizations, Conversations, Users. Use when the user wants to interact with Crisp data.
Clarify integration. Manage data, records, and automate workflows. Use when the user wants to interact with Clarify data.
Tiledesk integration. Manage data, records, and automate workflows. Use when the user wants to interact with Tiledesk data.
Manage customer support with Help Scout's human-focused help desk.
Triage customer support tickets/emails/chats into categories, priority, and next action; draft responses and create reproducible steps; use for Zendesk/Intercom/Help Scout exports or pasted threads.
Expert support operations guidance for customer service excellence. Use when designing ticket management systems, creating SLA policies, building support tier structures (L1/L2/L3), optimizing knowledge bases, defining severity levels and escalation procedures, implementing support metrics (CSAT, FRT, TTR, FCR), configuring support tool stacks, or building support-to-CS feedback loops. Covers Zendesk, Intercom, Freshdesk, and help desk best practices.
Teamwork Desk integration. Manage Organizations. Use when the user wants to interact with Teamwork Desk data.
Enables Claude to manage Freshchat conversations, bots, and customer messaging operations
Beacon integration. Manage data, records, and automate workflows. Use when the user wants to interact with Beacon data.
Interact with Channel Talk workspaces using API credentials - send messages, read chats, manage groups and bots