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Found 18 Skills
Triage incoming support tickets by categorizing issues, assigning priority (P1-P4), and recommending routing. Use when a new ticket or customer issue comes in, when assessing severity, or when deciding which team should handle an issue.
Manage Obsidian documents (project notes, daily notes, meeting records), Jira tickets, and Todo tasks. Optionally generate daily reports. Integrates with Jira MCP, Things MCP, and Obsidian MCP. Use when the user asks to: (1) Create, update, or organize project notes, (2) Update or review daily notes, (3) Create, update, or manage meeting records, (4) Manage Jira tickets or Todo tasks, (5) Manage Obsidian documents, or (6) Generate a daily report (only when explicitly requested). Triggers include phrases like 'update my project note', 'create meeting minutes', 'add to my daily note', 'record meeting', 'update meeting notes', 'organize my Obsidian', 'manage documents', 'check my tickets', 'manage my todos', or 'generate daily report'.
Automate Freshservice ITSM tasks via Rube MCP (Composio): create/update tickets, bulk operations, service requests, and outbound emails. Always search tools first for current schemas.
Automate Zendesk tasks via Rube MCP (Composio): tickets, users, organizations, replies. Always search tools first for current schemas.
Automate HelpDesk tasks via Rube MCP (Composio): list tickets, manage views, use canned responses, and configure custom fields. Always search tools first for current schemas.
Automate Freshdesk helpdesk operations including tickets, contacts, companies, notes, and replies via Rube MCP (Composio). Always search tools first for current schemas.
SOC II triage workflow for creating Linear tickets, branches, OpenSpec proposals, commits, and PRs. Use when asked to triage an issue, create a triage ticket, or start SOC II workflow.
Use acli to manage Jira tickets -- search, view, create, edit, transition, assign, comment, and more from the command line.
Senior Agile Facilitator & Delivery Architect for 2026. Specialized in AI-enhanced Scrum orchestration, automated ticket management, and high-velocity sprint coordination. Expert in utilizing LLMs to synthesize daily updates, detect blockers before they arise, and maintain a high-integrity backlog across GitHub Issues, Jira, and linear.
YQCloud custom Function Calling format specification, designed for ITSM ticket scenarios. It covers the calling specifications and typical processes of four functions: createTicket, getCreateTicketParamJsonSchema, getAllServiceItem, and requestUserSelectServiceItem.
Freshdesk integration. Manage Tickets, Contacts, Companies, Agents, Groups, Forums and more. Use when the user wants to interact with Freshdesk data.
Enables Claude to manage Zendesk Chat conversations, support tickets, and customer service operations