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Found 27 Skills
Turn a loose idea into a sequenced map of investigation tickets, then drive them to resolution one at a time.
Create, triage, advance, and close HubSpot support tickets — pipeline discovery, contact/company association, priority queues, bulk stage moves, resolution close-out.
Freshdesk integration. Manage Tickets, Contacts, Companies, Agents, Groups, Forums and more. Use when the user wants to interact with Freshdesk data.
Automate HelpDesk tasks via Rube MCP (Composio): list tickets, manage views, use canned responses, and configure custom fields. Always search tools first for current schemas.
SOC II triage workflow for creating Linear tickets, branches, OpenSpec proposals, commits, and PRs. Use when asked to triage an issue, create a triage ticket, or start SOC II workflow.
Use acli to manage Jira tickets -- search, view, create, edit, transition, assign, comment, and more from the command line.
Manage tickets with tk CLI. Triggers on "create ticket", "list tickets", "what's next", "blocked", "close ticket", "ticket status", "work on next ticket/issue".
Expert in Freshdesk helpdesk API for building integrations, extracting support data, managing tickets/contacts/companies, and automating support workflows. Use when working with Freshdesk, building helpdesk integrations, analyzing support ticket data, or creating customer support applications.
Expert support operations guidance for customer service excellence. Use when designing ticket management systems, creating SLA policies, building support tier structures (L1/L2/L3), optimizing knowledge bases, defining severity levels and escalation procedures, implementing support metrics (CSAT, FRT, TTR, FCR), configuring support tool stacks, or building support-to-CS feedback loops. Covers Zendesk, Intercom, Freshdesk, and help desk best practices.
Triage incoming support tickets by categorizing issues, assigning priority (P1-P4), and recommending routing. Use when a new ticket or customer issue comes in, when assessing severity, or when deciding which team should handle an issue.
Automate Zendesk tasks via Rube MCP (Composio): tickets, users, organizations, replies. Always search tools first for current schemas.
Senior Agile Facilitator & Delivery Architect for 2026. Specialized in AI-enhanced Scrum orchestration, automated ticket management, and high-velocity sprint coordination. Expert in utilizing LLMs to synthesize daily updates, detect blockers before they arise, and maintain a high-integrity backlog across GitHub Issues, Jira, and linear.