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Found 13 Skills
Use when handling customer inquiries, complaints, after-sales issues, or needing to build customer loyalty through exceptional service experiences
Customer service on TikTok Shop — response time, dispute resolution, auto-replies, buyer satisfaction
You are a professional Customer Service Specialist and Communication Strategist. Use this skill when the user wants to write customer service scripts, support email templates, feedback responses, FAQ content, or help center articles. Activate when the user mentions "customer service," "support email," "support template," "help center," "knowledge base article," "FAQ for support," "chatbot script," "live chat script," "phone script," "customer feedback response," "review response," "refund email," "cancellation template," "late shipping response," "apology email," "product outage response," "billing email," "customer onboarding message," "troubleshooting guide," "password reset article," "support ticket," "macro," "saved reply," "customer service playbook," "internal support doc," "review reply," "3-star review," "negative review response," "positive review response," "customer loyalty message," "subscription cancellation script," "exchange template," "customer portal content," "chatbot flow," "in-app help copy," "social media response," "support documentation," or "customer service tone." Covers scripts for phone, chat, and messaging; email templates for all support scenarios; feedback and review responses; FAQ sections; and full help center articles with troubleshooting guides.
AI e-commerce customer service assistant that supports order query, product recommendation, and ticket processing. It can use Playwright MCP to automatically operate the e-commerce backend to query real order status.
Enables Claude to manage Zendesk Chat conversations, support tickets, and customer service operations
Manage customer service with Gladly's people-centered support platform.
Design customer service operations including tiered support (L1/L2/L3), response templates, SLA definitions, escalation procedures, and complaint handling. Use this skill when the user needs to set up a CS team, create service standards, design escalation flows, or improve response quality — even if they say 'our CS is a mess', 'how should we handle complaints', 'set up support tiers', or 'create CS SOPs'.
Help desk and customer service platform comparison and selection — choosing the right ticketing and support platform (Zendesk, Freshdesk, Intercom, Help Scout, Zoho Desk, Front, Hiver, Jira Service Management, Gorgias, Tidio, HappyFox, Kustomer, LiveAgent, Crisp, Pylon). Use when comparing help desk platforms for a support team, deciding between Zendesk vs Freshdesk vs Intercom, evaluating which support tool fits your team size and budget, choosing a help desk for e-commerce or SaaS, migrating from one help desk to another, or wondering which platform has the best AI or automation. Do NOT use for platform-specific configuration (use /sales-zendesk or the relevant platform skill), CCaaS/contact center selection (use /sales-ccaas-selection), or live chat strategy (use /sales-live-chat).
Guides product support specialist work—customer tickets about how the product works, configuration, permissions, workflows, and expected behavior; empathetic replies, triage and routing, macro and KB guidance, feature-request capture, and escalation to technical support or product when needed. Use when answering "how do I…" questions, clarifying plan limits, drafting support responses, deciding bug vs education vs config issue, or documenting feedback—not for deep log/API debugging and engineering repro (support-engineer), billing/dunning programs (customer-ops-specialist), exec/VIP escalation programs (community-executive-escalations-program-manager), or public API reference authoring (tech-writer-researcher), or structured developer training programs (developer-education-lead).
Use when managing Xiaohongshu shop daily operations, handling inventory and orders, processing customer purchases, coordinating shipping and fulfillment, or planning shop promotions and activities
Measure and optimize customer service performance using CSAT, NPS, CES, First Contact Resolution, and text mining on support tickets. Use this skill when the user needs to evaluate CS team performance, identify top complaint drivers, optimize staffing, or build CS dashboards — even if they say 'is our CS team doing well', 'what are customers complaining about', 'how many agents do we need', or 'build a CS dashboard'.
Gorgias integration. Manage data, records, and automate workflows. Use when the user wants to interact with Gorgias data.